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FAQs

Contact lenses here are cheap! Are they real lenses?

  •  The contact lenses supplied are genuine lenses, and would be the same as the ones you get from your optometrist. Our lenses are cheaper than the ones from the local optometrist because with the volume of contact lenses that we order in, we can pass the savings on to you.

If I am not happy with the lenses, can I get a refund?

  • If your prescription has changed, then return the unopened lenses, and we will exchange it for the right prescription. If you are not happy with the lens, we can either exchange it or refund it.

What do I need to consider when buying contact lenses on the Internet, by phone or by mail?

  • Is my contact lens prescription current? You should always have a current, correct prescription when you order contact lenses.
  • If you have not had a check-up in the last one to two years, you may have problems with your eyes that you are not aware of, or your contact lenses may not correct your vision well.
  • Never order lenses with a prescription that has expired.

What does a valid contact lens prescription include?

  • The minimum elements usually include your name and the optometrist’s name along with the contact lens brand name and material. Also, lens measurements such as power, diameter and base curve are included.
  • More detailed prescriptions will include directions for safe use such as wearing schedule, whether lenses are for daily or extended wear, the number of refills, whether lens material substitutions are allowed and an expiration date.
  • Please fax us a copy of your contact lens prescription so that we may interpret and verify the prescription for you.

What harm can be done if I don’t have regular check-ups with my optometrist or I order lenses without a valid prescription?

  • At your check-up, your optometrist will re-evaluate the fit of your contact lenses and observe any changes in your cornea caused by your lenses. You will benefit by having a correct, current prescription and you may avoid serious problems, especially if you wear your lenses on an extended or overnight schedule.
  • Though infections of the cornea are rare, severe cases can cause loss of vision and even blindness. During regularly scheduled visits, your optometrist looks for irregularities that, if left untreated, may lead to severe problems. These irregularities often have no symptoms and you may be totally unaware of them.
  • Contact lens wear causes many changes to cells and tissues of the eye, and sometimes wearing contact lenses can damage the cornea (the clear window of the eye). Even if you are currently experiencing no problems, the lenses may be causing damage to your eyes. Regular check-ups will reduce the likelihood of damage going undetected.
  • Contact lenses that are not properly fitted by an optometrist might not work well, or even worse, may harm your eyes.
  • Since everyone is unique, ask your optometrist how often to have a check-up.

Will regular check-ups help prevent me from having problems with my contact lenses?

  • Anyone wearing contact lenses runs an increased risk of corneal infection. Regular check-ups will help reduce your chances of having a problem. At your check-up, your optometrist may find something that requires refitting with a new lens or requires modifying your wearing schedule.

What can I do to avoid serious problems with my contact lenses?

  • Ask your optometrist how often you should have a check-up and see the optometrist according to the recommended schedule.
     
  • You run a greater risk of developing serious eye problems such as infection if you wear lenses overnight.
     
  • Beware of attempts to substitute a different brand than you presently have. There are differences in the water content and shape between different brands. The correct choice of which lens is right for you should only be made based on examination by your optometrist, not over the phone.
     
  • Carefully check to make sure the company gives you
    • the exact brand,
    • lens name,
    • power,
      • sphere,
      • cylinder, if any,
      • axis, if any,
    • diametre,
    • base curve, and
    • peripheral curves, if any.
  • If you think you have gotten an incorrect lens, do not open the package. Notify us as soon as possible. We will be more than happy to clarify any questions you might have.